My order arrived with parts either missing or broken.
We sincerely apologize that your order didn't arrive in perfect condition! If any component of your window treatment is missing or damaged, kindly reach out to us, and we'll promptly dispatch replacement parts to ensure your complete satisfaction!
What if I'm uncertain about the name of the missing or broken part?
Explore our convenient Parts List and Definitions to assist you in identifying the specific item you're searching for.
Valance Clips
Valance clips are used to attach the valance to the blind headrail. For certain valances, such as an inside mounted vertical blind dust cover valance, valance clips are not needed. If your valance clips continue to break, many customers find that attaching small magnets to the valance with hot glue can keep it in place.
Hold Down Brackets
Hold down brackets are used to hold the bottom of the blind in place, mostly used for blinds mounted on doors.
Extension Brackets
Extension brackets are used to project a shade or blind from the wall.
Spacer Blocks
Spacer blocks are used to project a blind or shade away from the wall, primarily used on wood and faux wood blinds.
Mounting Brackets
Mounting brackets are used to attach the blind to the window, wall or door.
Cord Cleat
A cord cleat is used to wrap the excess cord when the shade is raised.
Tassel
A tassel is the knob at the bottom end of a cord.
Cord Joiner
The cord joiner is the plastic piece that has multiple cords coming into the top of it and one cord coming out of the bottom.
Tilt Wand
The tilt wand is used to tilt horizontal blinds up and down.
Valance
The valance is the decorative piece that covers the top portion of the blind.
Still need help?
Our customer care team is here to help!