As each order is individually customized, we can only accept returns with prior authorization. Please get in touch with us first to obtain approval for your return. Do not send blinds back to the factory; we will furnish you with shipping instructions once the return is authorized. It's important to note that if an order is refused upon delivery for any reason other than shipping damage, it will not qualify for a refund. Additionally, oversize freight fees and handling charges are non-refundable, and the customer is responsible for return shipping costs. Please be aware that premium sheer shades, closeout products, commercial orders, and dealer orders are not eligible for refunds.
Each blind and shade we offer is meticulously customized to meet your specific requirements, encompassing size, color, and options. Consequently, we are unable to facilitate a direct product exchange. However, if an error occurred with your order or if you are dissatisfied for any reason, please inform us. We have a Fit-your-window Guarantee for blinds with measurement errors.
All our products come with a limited warranty that covers manufacturing defects. If you encounter any issues with the functionality of your blind, please don't hesitate to reach out to us. We will review the problem and work with you to determine the most appropriate way to provide assistance.