We take pride in creating products that are tailored to your specific requirements, right after you've placed your order. Our production timelines may vary, typically falling within a range of 2 to 4 business days.

After your order has been shipped, please allow an additional 1 to 5 business days for delivery. You will receive a shipping confirmation via email, which includes comprehensive details about the dispatched items and their corresponding tracking information. In the majority of cases, orders are delivered within 5 to 10 business days from the date of order placement.

Return Policy:

At CozyLink, each order is meticulously customized to meet your specific needs. We understand that there may be occasions when you need to initiate a return. To ensure a smooth process, please follow these guidelines:

1. Prior Authorization: Before returning any product, it is essential to obtain prior authorization. Please contact our customer service team to request approval for your return.
2. Return Instructions: Please refrain from sending blinds back to the factory without prior authorization. Once your return request is approved, we will provide you with detailed shipping instructions to facilitate the return process.
3. Refused Deliveries: If an order is refused upon delivery for any reason other than shipping damage, it will not be eligible for a refund.
4. Non-Refundable Fees: Please note that oversize freight fees and handling charges are non-refundable.
5. Return Shipping Costs: The customer is responsible for covering the return shipping costs.

We value your satisfaction and aim to assist you throughout the return process. For any questions or to initiate a return, please contact our dedicated customer service team.

Thank you for choosing Cozylink. Your trust and satisfaction are paramount to us.

Production of your order typically commences on the first business day following its receipt. Any cancellation or modification requests must be submitted within one business day of placing the order. Once your order enters production, it cannot be changed due to its custom-made nature, tailored to your specific specifications. Please contact us to send your requirement.

Accurate Measurements Ensure the Perfect Fit

When it comes to your blinds, precise measurements are key to achieving a flawless fit. Follow these steps to ensure your blinds fit your window perfectly:

1. Use a Steel Measuring Tape: This type of tape provides reliability and precision.

2. Measure to the Nearest 1/8 Inch: Round your measurements to the nearest 1/8 inch to ensure an exact fit.

3. Width Measurement (Inside Mount): For inside mount blinds and shades, measure the width in three locations - top, middle, and bottom of the window. Use the smallest width among these measurements, rounding down to the nearest 1/8 inch.

4. Height Measurement (Inside Mount): Similarly, measure the height in three spots - left, middle, and right. Choose the longest measurement to ensure the blinds' complete coverage.

By following these steps and any product-specific instructions, you'll be well on your way to achieving the perfect fit for your blinds.

All our products come with a limited warranty that covers manufacturing defects. If you encounter any issues with the functionality of your blind, please don't hesitate to reach out to us. We will review the problem and work with you to determine the most appropriate way to provide assistance.

We understand that mistakes happen! If you've made a measurement error and your blinds don't fit, simply inform us within 10 days of delivery, and we'll gladly remake them in the correct sizes at no cost to you. You'll only need to cover the shipping charges.

To check the status of your order, please visit our order tracking page and provide your order number and email address. Once your order has been shipped, you will receive an email notification containing tracking information within 24-48 hours.

Only need one hub. A hub can work with many devices (more than 100 devices)

A 6-channel remote can control up to 6 blinds in different channels, and control the paired blinds at the same time in "CC" channel.

The same, A 16-channel remote can control up to 16 blinds in different channels, and control the paired blinds at the same time in "CC" channel.